Privacy Policy

1. Who we are

Provider: Birchvanern, PE. Address: 15/3 Shevchenka Blvd, Kyiv, 01001, Ukraine. E-mail: contact@birchvanern.com. Phone: +380 985 672 1345.

Legal representative: Julia Costa, Managing Director.

2. Personal data we collect

• Contact details you provide for appointment booking (e.g., name, phone number, e-mail).
• Appointment-related details (e.g., chosen service and date/time).
• Data processed by website analytics/cookies (e.g., technical identifiers, page views, and approximate activity), to improve service and understand usage.

3. Purposes and legal basis

We process personal data to: (a) handle appointment booking; (b) communicate with you about appointments; (c) maintain service quality and security; (d) perform analytics/cookie-based measurement where applicable.

We comply with requirements of: Закон України "Про захист персональних даних" № 2297-VI, and with consumer-rights requirements under Закон України "Про захист прав споживачів".

Where an online booking/offer results in electronic contracting, we provide consumer-facing identification and information about the electronic contract in line with Закон України "Про електронну комерцію" and Закон України "Про захист прав споживачів".

4. How we store and protect data

We store personal data only as long as needed for the purposes above and to comply with applicable obligations. We apply appropriate organizational and technical measures to protect data against unauthorized access, loss, or disclosure.

5. Sharing and transfer

We may share personal data with service providers acting on our behalf (e.g., IT/hosting or analytics providers) strictly to perform functions related to booking and website operation. Such providers are expected to process data only for those purposes.

We do not sell your personal data. We may disclose personal data to respond to lawful requests or to protect our rights in accordance with applicable law.

6. Your rights

Under Закон України "Про захист персональних даних" № 2297-VI, you have the right to request access to your personal data, correction or deletion (where applicable), and to withdraw consent where consent is used. You also may object to processing in cases provided by law.

7. Complaints and consumer contact (UA)

If you have a complaint related to services or your appointment, please contact the provider using the details below. This supports consumer rights enforcement in accordance with Закон України "Про захист прав споживачів".

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date. Continued use of the site after updates indicates acceptance of the updated policy.